The Ethics of Using Chatbots for Legal Services


Legal bots and other technologies can automate legal workflows. As the capabilities of legal robots increase, lawyers need to keep pace to understand who is responsible in the event of a problem and how best to protect themselves in such a case. They must also consider their responsibilities regarding the ethical use of these technologies. These ubiquitous chatbots are already present in our homes like Alexa or Amazon`s Google Home, in our mobile phones like Apple`s Siri or Google`s Android assistant, and on the web as customer service bots used by companies like Amazon, HSBC and Coca-Cola. His rise in law firms is not far away. Being a lawyer is not easy. From onboarding new clients to juggling open legal cases to maintaining administrative work, a good lawyer requires careful management, patience and commitment. The good news is that chatbots for lawyers can help in all aspects of everyday legal life. An automated disclaimer (in addition to your website disclaimer) at the beginning of the chat should confirm that the chat is not providing legal advice or creating a customer relationship.

For example: “Any information disclosed during this conversation does not constitute legal advice and does not establish a relationship between lawyer and client. Both the Federal Trade Commission and the U.S. Department of Justice`s Antitrust Division were of the view that interactive software for creating legal documents can provide consumers with more efficient and cost-effective ways to resolve their legal problems.43 In general, they agreed that “excessive practice areas and unauthorized legal practice guidelines prevent competition between licensed lawyers and non-lawyer suppliers. legal services. Increase the prices consumers have to pay for legal services and reduce consumer choice. 44 That argument appears justified. It should also be noted that many government doctrines relating to the unlawful practice of law provide that lawyers may delegate certain activities to non-lawyers under the supervision of the lawyer.45 The most notable exception, however, is that judicial hearings may under no circumstances be delegated to non-lawyers. If you have a legal problem, clients usually turn to more than one law firm to see which one best suits their needs.

According to the Legal Trends Report 2020, new clients cited law firm responsiveness as a key factor in choosing a law firm to work with. Chatbots help lawyers stand out from the competition by providing quick answers. With automated booking, customers can also get instant answers instead of waiting for a real person. Answering questions is the most common application of a chatbot for lawyers. Most chatbots can answer simple yes or no questions, with a few built-in FAQs. These built-in FAQs use simple keyword recognition workflows. For example, if a question contains “What are your business hours,” the chatbot will answer “9 a.m. – 5 p.m.” However, other advanced chatbots built with AI can answer much more complex questions. One of the most important concerns when implementing chatbots in the legal services industry is the interest of consumers. The system should not be used to mislead a potential client into talking to a lawyer, whether it is a qualified lawyer or, for example, a paralegal. Such a user should be guided through the process every step of the way.

The team of legal specialists will continue to act as the primary intelligence behind court proceedings. Later, when the user complicates the conversation with certain details, the file must be transferred to the human lawyers who would be responsible for creating the relationship of trust with the client. These requirements are also necessary to address concerns related to the unauthorized exercise of the right. Currently, the LegalTech scene is very dynamic, but also chaotic at the same time, as different legal technologies are being experimented with by different players in the field, such as traditional law firms, start-ups and public institutions. The use of combined models, involving different law firms on an equal footing and also using legal technologies, can potentially foster innovation and stability. It is not surprising that different jurisdictions have different requirements for establishing rules for the legal profession. For example, lawyers in the United States have reserved the right to appear in court, provide legal advice, and draft legal documents in states where they are qualified.21 However, other states may allow foreign lawyers to practice as foreign legal counsel, while some states may waive bar examination requirements for individuals. who have graduated from certain universities.22 Therefore, although there may be different restrictions within a country, states generally treat legal practitioners as natural persons. One of the reasons for the passage of the UK Legal Services Act was the fact that in 2006 alone, the Law Society of England and Wales received nearly 17,000 complaints from clients dissatisfied with their lawyers. The most common reasons for these complaints were rudeness, arrogance, lack of communication, higher-than-expected bills, and incompetence.48 It is clear that these complaints did not go unnoticed with the passage of the UK Legal Services Act in 2007.

This demonstrates that the legal profession is capable of changing and adopting new models of legal service delivery. The same applies to the United Kingdom Legal Services Act 2007 (“United Kingdom Legal Services Act 2007”).23 Section 13 of the Act has the right to engage in a reserved legal activity24. Although the scope of legal activities reserved in this section differs slightly from that of the California Bill Bill Bill (i.e., it includes, for example, probate and notarial activities), both Acts25 clearly refer to a natural person when they use the word “person”. If you decide to create your own law firm chatbot, you need to understand the structure of chatbots and how they are built. Also, you need to get into the chatbot creation process and know exactly what you want. In addition to lawyers subscribing to the platform, legal technologists should be involved in maintaining the chatbot. This team regularly checked the chatbot`s answers to ensure they were logical and generally correct. The team should also be responsible for monitoring the chatbot so that it doesn`t go rogue and make hateful or racist remarks, for example.